Resolved -
All services remain stable and no further api errors have been seen. We consider the routing API to be 100% stable again. Post mortum write up will follow once we have the full outage report from the engineers.
For more information please contact our customerservice team @
customerservice@soundofdata.nl
Apr 13, 22:22 CEST
Monitoring -
We have deployed a fix and the voice routing API is back online. We are seeing healthy application status again. We will keep monitoring for the next hours to make sure the application remains stable and will follow up with a full post mortem once we have identified the root cause and have identified the steps to prevent such an occurrence.
For more information please contact our customerservice team @
customerservice@soundofdata.nl
Apr 13, 14:45 CEST
Identified -
We are experiencing an issue with the availability of our voice routing engine which handles the routing of voice calls.
Our engineers have identified the problem and are working on a fix.
Next update in 30 minutes or sooner if new information becomes available.
For more information please contact our customerservice team @
customerservice@soundofdata.nl
Apr 13, 14:35 CEST