All Systems Operational
Uptime over the past 90 days. View historical uptime.
ITSP | Products ? Operational
90 days ago
100.0 % uptime
Today
Cruise Control ? Operational
90 days ago
100.0 % uptime
Today
My Sound of Data Portal ? Operational
90 days ago
100.0 % uptime
Today
Talk ? Operational
90 days ago
100.0 % uptime
Today
Gearbox webportal ? Operational
90 days ago
100.0 % uptime
Today
ITSP | Services ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
MSP | Omnichannel Platforms ? Operational
90 days ago
100.0 % uptime
Today
Hosted 3CX Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Hosted XCALLY Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Talkdesk ? Operational
90 days ago
100.0 % uptime
Today
Authentication Services (Auth0) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
Degraded performance due to network issues
Resolved - The DDOS traffic has been filtered since 14.20 and no new degraded calls are seen on the network. All systems are back to operational status.

As part of our continuing efforts to automatically trigger DDOS mitigation steps, this attack signature has been added to our engines and future attacks will be shut off much sooner.

While the status of this incident is now set to resolved, we will continue with higher monitoring status for the next 24 hours.

Please reach out to us if you have additional questions.
Nov 20, 15:29 CET
Update - We are continuing to monitor for any further issues.
Nov 20, 14:20 CET
Monitoring - The Ddos attack has been isolated and traffic is now returning to normal.

next update in 60 minutes.
Nov 20, 14:19 CET
Identified - We've identified the problem and are working on a fix. There is about 100G of DNS data coming into the network from a DDOS targetting something adjacent our networks which is having impact.
Engineers are working to mitigate the issue.
Nov 20, 14:15 CET
Update - We are continuing to investigate this issue.

There appears to be a ddos going on which is impacting parts of our upstream networks. We are currently taking mitigating actions with multiple vendors and partners.

Next update in 30 minutes
Nov 20, 13:52 CET
Update - We are seeing degraded quality on all major connections towards our network(s).
We are investigating a possible ddos attack and tacking counter measures.

Next update in 30 minutes.
Nov 20, 13:51 CET
Investigating - This incident is to notify about an incident where we experience a higher than usual packet loss on our network.

Our networking teams are investigating the source of the packet loss within their networks.

Please expect an update in 30 minutes.

If you have any additional questions about this incident please feel free to reach out to support@soundofdata.nl

We apologize for the inconvenience this has caused.
Nov 20, 13:47 CET
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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