All Systems Operational
ITSP | Products ? Operational
90 days ago
100.0 % uptime
Today
Cruise Control ? Operational
90 days ago
100.0 % uptime
Today
My Sound of Data Portal ? Operational
90 days ago
100.0 % uptime
Today
Talk ? Operational
90 days ago
100.0 % uptime
Today
Gearbox webportal ? Operational
90 days ago
100.0 % uptime
Today
ITSP | Services ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
MSP | Omnichannel Platforms ? Operational
90 days ago
100.0 % uptime
Today
Hosted 3CX Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Hosted XCALLY Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Authentication Services (Auth0) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 CEST
Scheduled - We will start our upgrade to MR 105-6 of our core voice platform. This upgrade includes security fixes, stability & performance improvements and exiting new features.

This announcement is phase 1 of 2.

Impact to customers:

We will do full site fail-over and back which will result in short (< 5 seconds) intervals where calls will take a bit longer to setup.
No impact to ongoing calls.

Data services:
We will postpone CDR loading and extraction services during the upgrade. Reports and dashboards are slightly delayed.

May 8, 09:37 CEST
May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 00:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 CEST
Scheduled - We will start our upgrade to MR 105-6 of our core voice platform. This upgrade includes security fixes, stability & performance improvements and exiting new features.

This announcement is phase 1 of 2.

Impact to customers:

We will do full site fail-over and back which will result in short (< 5 seconds) intervals where calls will take a bit longer to setup.
No impact to ongoing calls.

Data services:
We will postpone CDR loading and extraction services during the upgrade. Reports and dashboards are slightly delayed.

May 8, 09:35 CEST
May 21, 2024
Resolved - Since 11 am CEST have seen a signification improvement and are considering the matter resolved as packet loss and jitter have been reduced to near 0%.

Investigation with the networking teams are still ongoing and a post mortem will be posted once we have additional information about the root cause.

May 21, 12:53 CEST
Monitoring - We're seeing a large improvement in quality and packet loss reduction. We're still investigating with upstream partners on the cause.
May 21, 09:50 CEST
Investigating - We're seeing elevated packet loss on calls from/to the Benelux region. We're working with our partner to identify the source of the problem. Mitigating efforts are underway to reroute traffic through other interconnections to reduce the impact.

Expect an update in 30 minutes.

May 21, 09:30 CEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.