Update - The issue affecting our APIs appears to be resolved. All systems are back to normal and requests should be processing as expected.
We are continuing to investigate the root cause and will share an update once our findings are available.
We apologize for any disruption this may have caused and thank you for your patience.
May 21, 2026 - 15:59 CEST
We are continuing to investigate the root cause and will share an update once our findings are available.
We apologize for any disruption this may have caused and thank you for your patience.
May 21, 2026 - 15:59 CEST
Investigating - We are currently investigating an issue affecting our APIs. Some requests may fail or experience degraded performance during this time.
Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
May 21, 2026 - 15:41 CEST
Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
May 21, 2026 - 15:41 CEST
ITSP | Products
Operational
Cruise Control
Operational
My Sound of Data Portal
Operational
Talk
Operational
ITSP | Services
Operational
API Services
Operational
SMS Services
Operational
Voice Services
Operational
MSP | Omnichannel Platforms
Operational
Hosted 3CX Infrastructure
Operational
Hosted XCALLY Infrastructure
Operational
Talkdesk
Operational
Authentication Services (Auth0)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[Network] Core Router Replacement Jun 3, 2026 00:00-06:00 CEST
On Wednesday, June 3, 2026, between 00:00 and 06:00 (CEST), our hosting partner will be performing scheduled maintenance on one of our core routers. During this maintenance, the router in question will be replaced to continue guaranteeing the continuity and capacity of our network.
Maintenance details:
Date: Wednesday, June 3, 2026
Time window: 00:00 – 06:00 (CEST)
Work: core router replacement
Expected impact
Due to redundancy in our network, your connectivity will remain available during the maintenance. During the maintenance window, traffic may briefly be rerouted, which could result in a short interruption or deviating latency.
We hope this email has kept you sufficiently informed. Should you have any questions, please don't hesitate to contact our support department. You can reach us by email at support@soundofdata.nl or by phone at +31-10 429 14 11
Kind regards,
Sound of Data
Posted on May 20, 2026 - 01:14 CEST
Maintenance details:
Date: Wednesday, June 3, 2026
Time window: 00:00 – 06:00 (CEST)
Work: core router replacement
Expected impact
Due to redundancy in our network, your connectivity will remain available during the maintenance. During the maintenance window, traffic may briefly be rerouted, which could result in a short interruption or deviating latency.
We hope this email has kept you sufficiently informed. Should you have any questions, please don't hesitate to contact our support department. You can reach us by email at support@soundofdata.nl or by phone at +31-10 429 14 11
Kind regards,
Sound of Data
Posted on May 20, 2026 - 01:14 CEST