All Systems Operational
ITSP | Products ? Operational
90 days ago
100.0 % uptime
Today
Cruise Control ? Operational
90 days ago
100.0 % uptime
Today
My Sound of Data Portal ? Operational
90 days ago
100.0 % uptime
Today
Talk ? Operational
90 days ago
100.0 % uptime
Today
Gearbox webportal ? Operational
90 days ago
100.0 % uptime
Today
ITSP | Services ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
MSP | Omnichannel Platforms ? Operational
90 days ago
100.0 % uptime
Today
Hosted 3CX Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Hosted XCALLY Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Authentication Services (Auth0) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 22, 2024

No incidents reported today.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - We've isolated the network path that was overloaded and have moved all traffic via different routes. The network which was in the path causing network congestion issues has been informed of their issue.

We've agreed with the vendors to keep the alternative routes active until we have assurance that the problem has been resolved in the other network.

Please expect a full post mortem in the next 5 business days.

If you have any additional questions about this incident please feel free to reach out to support@soundofdata.nl & via +31 10 429 14 11

We apologize for the inconvenience this has caused.

The current status will be on high alert from our NOC team for the next 48 hours.

Jun 11, 16:50 CEST
Identified - We've found the network elements impacting the traffic. We've identified the party running that network and are working around it. We will update this incident in 1 hour when we've completed the work to work around the impacting network.
Jun 11, 16:13 CEST
Update - The impact is currently limited to around 8% of calls with lower packet loss (%) than this morning. However we are still working with the various Networking response teams to mitigate and pinpoint the faulty routes.

Next update at 4 pm.

Jun 11, 14:59 CEST
Update - We're working with the data and transmission teams of various vendors to eliminate the impacting network hops. We're seeing small improvements in overall packet loss and jitter, so the experience should improve.

We'll keep updating this page with new findings during the rest of the day and evening.

Next update round 3 pm.

Jun 11, 13:46 CEST
Update - The investigation is still ongoing, but the efforts are pointing to a congestion point somewhere outside our network and the vendors network. We are working with the respective networking teams on rerouting the traffic around the impacting congestion point(s).

All our efforts are focused on this incident as soon as possible. Due to the nature of the incident and the complexities that come with it, we cannot yet determine an accurate timeline.
The networking teams is in constant contact with the involved parties to work on mitigation efforts.

Next update in 1 hour or sooner if new information becomes available.

Jun 11, 12:00 CEST
Investigating - This incident is to notify about an incident where we experience a higher than usual packet loss on one of our network connections with a specific (NL & BE) vendor.

Traffic impacted is mostly NL/BE Geo DID's, both inbound and to a lesser extent outbound.
Very limited impact on Toll free or premium rate numbers.
Our networking teams are investigating together with the vendor on the source of the packet loss within their network.

Internally, the teams are working around the impacted networks as much as possible. For inbound calls this is not easily done.


Please expect an update in 30 minutes.

Jun 11, 10:05 CEST
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.