All Systems Operational
ITSP | Products ? Operational
90 days ago
100.0 % uptime
Today
Cruise Control ? Operational
90 days ago
100.0 % uptime
Today
Gearbox ? Operational
90 days ago
100.0 % uptime
Today
Talk ? Operational
90 days ago
100.0 % uptime
Today
ITSP | Services ? Operational
90 days ago
100.0 % uptime
Today
API Services ? Operational
90 days ago
100.0 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
MSP | Omnichannel Platforms ? Operational
90 days ago
100.0 % uptime
Today
Hosted 3CX Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Hosted XCALLY Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
Authentication Services (Auth0) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
[Voice] Firewall & VPN upgrade Jul 5, 21:00 - Jul 6, 03:00 CEST
We will be undergoing maintenance on our firewall and VPN clusters during this time window.
We will do multiple fail-overs during this time window. Ongoing calls should have no impact. New call setups could have a longer than usual call setup experience during fail-overs.

We are scheduling for 6 hours which includes a potential roll back scenario.

VPN phase I and phase II will need to be re-established during failover.

Posted on Jun 28, 15:24 CEST
Past Incidents
Jun 29, 2022

No incidents reported today.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Resolved - After monitoring the equipment for 2 weeks no further incidents have taken place and we have restored the computing node to full production status.

- all services are restored to full redundancy status
- all confirm normal operations.

For additional questions relating to this incident please reach out to customerservice@soundofdata.nl

Jun 22, 10:48 CEST
Monitoring - This is to inform you that at ~10.30 a unplanned failover has taken place due to a critical hardware failure on one of our computing nodes. The service replication process has finished and all services are restored.

We we are currently verifying all systems with our team.

Impacted services:
- Hosted IVR applications
- Complex routing applications.
- some Talk! services.

Normal sip trunking customers did not have any impact.

For more information or questions related to this incident this incident please contact our customer support teams at customerservice@soundofdata.nl or via +31 104291411

Jun 7, 10:51 CEST
Resolved - The hardware was replaced and redundancy restored.
There was no customer impact during this change.

Jun 22, 10:44 CEST
Monitoring - Since 11.55 one of the 40gb fiber connections at our DC partner started malfunctioning and throwing errors. This caused packet drops resulting in less then ideal quality on some of our calls.
Since 12.35 this connection has been shut down and all traffic diverted over the backup path. We are seeing quality restored on all links.

Tonight during maintenance period the faulty connector will be replaced.

Apologies for the inconvenience.

For additional question regarding this incident please reach out to our CS teams at customerservice@soundofdata.nl or through +31 10 4291411

Jun 21, 12:45 CEST
Jun 21, 2022
Resolved - This incident has been resolved. Log-on to Gearbox is possible again.
Jun 21, 09:23 CEST
Investigating - Users are unable to log-on to Gearbox. This is caused by Cloudflare issues impacting our login provider (Auth0). We will update this status page when we have more information.

Our API, SMS, and voice services are NOT impacted by this incident.

Jun 21, 08:55 CEST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.