All Systems Operational

Uptime over the past 90 days. View historical uptime.
ITSP | Products Operational
Cruise Control Operational
My Sound of Data Portal Operational
Talk Operational
ITSP | Services Operational
API Services Operational
SMS Services Operational
Voice Services Operational
MSP | Omnichannel Platforms Operational
Hosted 3CX Infrastructure Operational
Talkdesk Operational
Puzzel Operational
Authentication Services (Auth0) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Voice] Platform upgrade MR 125 - 1 of 2 Jan 6, 2027 18:00 - Jan 7, 2027 00:00 CET

We will be rolling out a new version of our core platform and billing systems.
During this maintenance we will perform the upgrade to the next version.

During the maintenance all calls are switched between our data centers. No impact to ongoing or new calls is expected.

All api’s and adjacent systems will remain working as normal.

A slight delay reporting data is expected
Posted on Nov 02, 2026 - 17:27 CET

[Voice] Platform upgrade MR 125 - 2 of 2 Jan 7, 2027 20:00 - Jan 8, 2027 00:00 CET

We will be doing maintenance to the latest LTS release of our voice platform during this time. This is stage 2 of 2.
During this time, we will be rebooting to the new version of the platform and decommissioning the old version. During this time, fail-overs between data centers, deployment of the new software and installation of upgrades is completed.

No impact of services is expected. All ongoing calls and new call setups are expected to function as normal.
A short delay in reporting updates is expected.
Posted on Nov 02, 2026 - 17:28 CET

Nov 2, 2026

No incidents reported today.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Precautionary restriction of external API access
Resolved - Security measures implemented.

Following our earlier update regarding the PHP security vulnerability, we have implemented the necessary precautionary measures yesterday. Where required, access to potentially affected components has been restricted. Our core services remain operational, and we currently have no indication that our systems have been compromised.

Some less frequently used functionality has been temporarily restricted as an additional security measure. If you experience any unexpected issues or are unable to access functionality you normally use, please contact our Support team (support@soundofdata.com).

External Saas providers have confirmed that they assessed their systems immediately, took the affected service offline, applied the official patches and verified the fix. Their production systems are protected against both vulnerabilities, and no action is required.

We are therefore closing this incident.
Oct 22, 10:42 CEST
Update - In response to the ongoing security issue, we are actively checking with our external SaaS providers, Puzzel and Talkdesk, to confirm whether their services are impacted.

At this time, our own https://my.soundofdata.app portal is not affected, and we have no indication of any impact on this service.

Our precautionary measures remain in place while we continue our assessment. We will provide further updates as more information becomes available.
Oct 21, 15:45 CEST
Update - Our precautionary measures remain in place while we continue to review and verify our internal systems.

At this time, external access to the affected API integrations remains restricted. We will provide a further update once our assessment has been completed.

If you experience any issues with your integrations, please contact our Support team via support@soundofdata.com.
Oct 21, 15:07 CEST
Investigating - As a precautionary measure, we have temporarily restricted external access to parts of our infrastructure. This affects application integrations using our APIs.

This measure has been taken in response to the recently published CERT-EU Security Advisory 2026-018 (https://cert.europa.eu/publications/security-advisories/2026-018/).

If you are experiencing any issues with your integrations, please contact our Support team via support@soundofdata.com.
Oct 21, 13:01 CEST

Oct 21, 2026

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

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