Sound of Data Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

ITSP | Products Operational

90 days ago

100.0 % uptime

Today

Cruise Control Operational

90 days ago

100.0 % uptime

Today

My Sound of Data Portal Operational

90 days ago

100.0 % uptime

Today

Talk Operational

90 days ago

100.0 % uptime

Today

ITSP | Services Operational

90 days ago

99.99 % uptime

Today

API Services Operational

90 days ago

100.0 % uptime

Today

SMS Services Operational

90 days ago

100.0 % uptime

Today

Voice Services Operational

90 days ago

99.99 % uptime

Today

MSP | Omnichannel Platforms Operational

90 days ago

99.99 % uptime

Today

Hosted 3CX Infrastructure Operational

90 days ago

100.0 % uptime

Today

Hosted XCALLY Infrastructure Operational

90 days ago

100.0 % uptime

Today

Talkdesk Operational

90 days ago

99.97 % uptime

Today

Authentication Services (Auth0) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

[Voice] Incident related to NL Voice

Postmortem - Read details
Dec 5, 16:06 CET

Resolved - We have received confirmation that the issue is resolved.
The underlying cause was one particular carrier experiencing packet loss and routing problems on their core network which resulted in degraded audio quality or connectivity problems.

The issue has been resolved and our mitigating efforts are still in place.
We are putting things on high alert and our team is actively monitoring for additional quality assurance purposes.

If you still experience any issues, please reach out to our support team. We're glad to help you out!
We apologize for the inconvenience caused.
Nov 28, 12:00 CET

Monitoring - We were seeing 50% packet loss and latency on one of the major internet exchanges. This has been mitigated since about 2 minutes. The issue appears to be external to Sound of Data and we are working with our partners to find the root cause of the network issues.

As of now all services and should be okay. We are still conducting tests to verify.
Nov 28, 11:35 CET

Investigating - We are investigating an issue with NL voice traffic, both inbound and outbound. The issue is impacting audio quality for inbound and outbound calls. Some calls take longer than normal to establish.

We are rerouting and taking mitigating efforts.
We are investigating the the underlying cause.

Next update in 15 minutes.
Nov 28, 11:29 CET

Nov 27, 2025

No incidents reported.

Nov 26, 2025

[Voice] Talkdesk Europe issues

Resolved - All services are restored and both inbound and outbound voice calls are working for all tenants.
Nov 26, 11:57 CET

Monitoring - Talkdesk has implemented fixes and reports all issues should be resolved. We are monitoring and verifying if that is indeed the case.
Nov 26, 10:53 CET

Update - If you wish to subscribe to incidents from Talkdesk directly you can follow along here:

https://status.talkdesk.com/incidents/yxxxz3wlt9nk#subscribe-modal-yxxxz3wlt9nk
Nov 26, 09:10 CET

Identified - Talkdesk contact center customers in EU are having issues with inbound and outbound voice calls. This is a Talkdesk issue and needs to be resolved by Talkdesk.

Our BYOC trunks are operational, but since the Talkdesk side is broken, there is no way for us to mitigate the issue.

We can help out with emergency messages for inbound calls. If you would like more information about how to do this, please reach out to your account manager.
Nov 26, 09:07 CET

All Systems Operational

Related

Past Incidents