All Systems Operational

ITSP | Products Operational
90 days ago
100.0 % uptime
Today
Cruise Control Operational
90 days ago
100.0 % uptime
Today
My Sound of Data Portal Operational
90 days ago
100.0 % uptime
Today
Talk Operational
90 days ago
100.0 % uptime
Today
ITSP | Services Operational
90 days ago
99.99 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
SMS Services Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.99 % uptime
Today
MSP | Omnichannel Platforms Operational
90 days ago
100.0 % uptime
Today
Hosted 3CX Infrastructure Operational
90 days ago
100.0 % uptime
Today
Hosted XCALLY Infrastructure Operational
90 days ago
100.0 % uptime
Today
Talkdesk Operational
90 days ago
100.0 % uptime
Today
Authentication Services (Auth0) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

[Network] Core Router Replacement Jun 3, 2026 00:00-06:00 CEST

On Wednesday, June 3, 2026, between 00:00 and 06:00 (CEST), our hosting partner will be performing scheduled maintenance on one of our core routers. During this maintenance, the router in question will be replaced to continue guaranteeing the continuity and capacity of our network.

Maintenance details:

Date: Wednesday, June 3, 2026
Time window: 00:00 – 06:00 (CEST)
Work: core router replacement

Expected impact
Due to redundancy in our network, your connectivity will remain available during the maintenance. During the maintenance window, traffic may briefly be rerouted, which could result in a short interruption or deviating latency.

We hope this email has kept you sufficiently informed. Should you have any questions, please don't hesitate to contact our support department. You can reach us by email at support@soundofdata.nl or by phone at +31-10 429 14 11

Kind regards,

Sound of Data

Posted on May 20, 2026 - 01:14 CEST
May 22, 2026

No incidents reported today.

May 21, 2026
Resolved - On 21 May 2026, between approximately 15:26 and 15:41 CEST, our API platform experienced a brief period of unavailability of around 15 minutes. During this window, API requests may have failed or timed out.

The incident was caused by an unexpected load pattern that temporarily overloaded part of our backend infrastructure. Our engineering team responded immediately and restored service by bringing additional capacity online. The platform has been stable since, and no data was lost as a result of this incident.

We have identified the underlying cause and are implementing additional safeguards, monitoring and capacity improvements to prevent a recurrence. We apologise for any inconvenience this may have caused and thank you for your patience.

If you have any questions about how this may have affected your integration, please reach out to your account contact.

May 21, 18:08 CEST
Update - The issue affecting our APIs appears to be resolved. All systems are back to normal and requests should be processing as expected.

We are continuing to investigate the root cause and will share an update once our findings are available.

We apologize for any disruption this may have caused and thank you for your patience.

May 21, 15:59 CEST
Investigating - We are currently investigating an issue affecting our APIs. Some requests may fail or experience degraded performance during this time.

Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

May 21, 15:41 CEST
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.