Update - In response to the ongoing security issue, we are actively checking with our external SaaS providers, Puzzel and Talkdesk, to confirm whether their services are impacted.
At this time, our own https://my.soundofdata.app portal is not affected, and we have no indication of any impact on this service.
Our precautionary measures remain in place while we continue our assessment. We will provide further updates as more information becomes available.
Oct 21, 2026 - 15:45 CEST
At this time, our own https://my.soundofdata.app portal is not affected, and we have no indication of any impact on this service.
Our precautionary measures remain in place while we continue our assessment. We will provide further updates as more information becomes available.
Oct 21, 2026 - 15:45 CEST
Update - Our precautionary measures remain in place while we continue to review and verify our internal systems.
At this time, external access to the affected API integrations remains restricted. We will provide a further update once our assessment has been completed.
If you experience any issues with your integrations, please contact our Support team via support@soundofdata.nl.
Oct 21, 2026 - 15:07 CEST
At this time, external access to the affected API integrations remains restricted. We will provide a further update once our assessment has been completed.
If you experience any issues with your integrations, please contact our Support team via support@soundofdata.nl.
Oct 21, 2026 - 15:07 CEST
Investigating - As a precautionary measure, we have temporarily restricted external access to parts of our infrastructure. This affects application integrations using our APIs.
This measure has been taken in response to the recently published CERT-EU Security Advisory 2026-018 (https://cert.europa.eu/publications/security-advisories/2026-018/).
If you are experiencing any issues with your integrations, please contact our Support team via support@soundofdata.nl.
Oct 21, 2026 - 13:01 CEST
This measure has been taken in response to the recently published CERT-EU Security Advisory 2026-018 (https://cert.europa.eu/publications/security-advisories/2026-018/).
If you are experiencing any issues with your integrations, please contact our Support team via support@soundofdata.nl.
Oct 21, 2026 - 13:01 CEST
ITSP | Products
Operational
Cruise Control
Operational
My Sound of Data Portal
Operational
Talk
Operational
ITSP | Services
Operational
API Services
Operational
SMS Services
Operational
Voice Services
Operational
MSP | Omnichannel Platforms
Operational
Hosted 3CX Infrastructure
Operational
Talkdesk
Operational
Puzzel
Operational
Authentication Services (Auth0)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.