Precautionary restriction of external API access

Incident Report for Sound of Data

Update

In response to the ongoing security issue, we are actively checking with our external SaaS providers, Puzzel and Talkdesk, to confirm whether their services are impacted.

At this time, our own https://my.soundofdata.app portal is not affected, and we have no indication of any impact on this service.

Our precautionary measures remain in place while we continue our assessment. We will provide further updates as more information becomes available.
Posted Oct 21, 2026 - 15:45 CEST

Update

Our precautionary measures remain in place while we continue to review and verify our internal systems.

At this time, external access to the affected API integrations remains restricted. We will provide a further update once our assessment has been completed.

If you experience any issues with your integrations, please contact our Support team via support@soundofdata.nl.
Posted Oct 21, 2026 - 15:07 CEST

Investigating

As a precautionary measure, we have temporarily restricted external access to parts of our infrastructure. This affects application integrations using our APIs.

This measure has been taken in response to the recently published CERT-EU Security Advisory 2026-018 (https://cert.europa.eu/publications/security-advisories/2026-018/).

If you are experiencing any issues with your integrations, please contact our Support team via support@soundofdata.nl.
Posted Oct 21, 2026 - 13:01 CEST
This incident affects: ITSP | Services (API Services).