The DDOS traffic has been filtered since 14.20 and no new degraded calls are seen on the network. All systems are back to operational status.
As part of our continuing efforts to automatically trigger DDOS mitigation steps, this attack signature has been added to our engines and future attacks will be shut off much sooner.
While the status of this incident is now set to resolved, we will continue with higher monitoring status for the next 24 hours.
Please reach out to us if you have additional questions.
Posted Nov 20, 2024 - 15:29 CET
Update
We are continuing to monitor for any further issues.
Posted Nov 20, 2024 - 14:20 CET
Monitoring
The Ddos attack has been isolated and traffic is now returning to normal.
next update in 60 minutes.
Posted Nov 20, 2024 - 14:19 CET
Identified
We've identified the problem and are working on a fix. There is about 100G of DNS data coming into the network from a DDOS targetting something adjacent our networks which is having impact. Engineers are working to mitigate the issue.
Posted Nov 20, 2024 - 14:15 CET
Update
We are continuing to investigate this issue.
There appears to be a ddos going on which is impacting parts of our upstream networks. We are currently taking mitigating actions with multiple vendors and partners.
Next update in 30 minutes
Posted Nov 20, 2024 - 13:52 CET
Update
We are seeing degraded quality on all major connections towards our network(s). We are investigating a possible ddos attack and tacking counter measures.
Next update in 30 minutes.
Posted Nov 20, 2024 - 13:51 CET
Investigating
This incident is to notify about an incident where we experience a higher than usual packet loss on our network.
Our networking teams are investigating the source of the packet loss within their networks.
Please expect an update in 30 minutes.
If you have any additional questions about this incident please feel free to reach out to support@soundofdata.nl
We apologize for the inconvenience this has caused.
Posted Nov 20, 2024 - 13:47 CET
This incident affected: ITSP | Services (Voice Services).