The faulty connectors have been replaced and all systems are back to normal since ~21.15 CEST.
If you have additional questions related to this incident please reach out to our support team.
Posted May 05, 2026 - 22:35 CEST
Monitoring
From our investigation we have found that one of the connections in the main Data center has degraded and caused a 'flapping' port. This caused multiple BGP and IP-SEC tunnels to go up and down, leading to impact on some voice traffic.
This is now resolved and engineering teams are en route to the DC to replace the faulty connectors.
Our monitoring shows a degradation between 17.00 and 17.25 CET
We believe the efforts by the team have lead to a stable situation for now. if you still experience any issues, please raise an incident with our support team.
We apologize for the disruption.
Posted May 05, 2026 - 17:40 CEST
Update
We are seeing recovery on most trunks and voice traffic. Networking team is still investigating further.
First mitigating steps have been completed and appear to help stabilize the voice traffic.
Posted May 05, 2026 - 17:29 CEST
Investigating
We are seeing a lot of issues with calls dropping or having connectivity issues overall. Seems to be related to 1 of our DC's. Our teams are investigating and performing mitigating steps.
Next update in 15 minutes or sooner.
Posted May 05, 2026 - 17:24 CEST
This incident affected: ITSP | Services (Voice Services).